FAQ
What is your refund policy?
We accept returns within 30 days of the delivery date on unused or defective products. The merchandise must be returned in its original condition and it's original or similar box with the packing slip.
To return products, you must first email us at cowpuncherthreadcompany@gmail.com to initiate the return. You are responsible for all shipping and handling charges on returned items unless otherwise specified.
Your refund will be processed once our warehouse receives and verifies the product.
If you feel that you did not receive your purchased product and you have been charged, or if there is an issue with your order, please email us at cowpuncherthreadcompany@gmail.com
When will my order ship?
We can’t wait for you to get your new threads! We are making sure your order is carefully selected, packed, and shipped in a timely manner. Our warehouse processing time is currently 2-3 business days. Once your order has shipped, you will receive an email with your tracking information so you know when to expect your order.
PLEASE NOTE: Our T-Shirts and Wild Rags may take up to 3-4 BUSINESS DAYS to ship out. When ordering with other items, you may receive separate packages and tracking numbers due to these items being shipped from a separate warehouse.
Where does Cowpuncher Thread Company Ship?
We ship domestically within the US (including AK and HI, excluding Puerto Rico). We do not ship to P.O. Boxes or outside the US.
Can I change or cancel my order?
Our warehouse moves as fast as they can to get your order on its way to you. If you need to change or cancel your order, send us a email at cowpuncherthreadcompany@gmail.com, and we’ll do our best to see what we can do.
Can I sell Cowpuncher Thread Company products in my store?
We’re slowly expanding to select retail partners. Please send your information to cowpuncherthreadcompany@gmail.com if you’d like to know more.
How do I unsubscribe to Cowpuncher Thread Company emails?
You can always click “unsubscribe” within the footer of our emails.