Refund policy

At Cowpuncher Thread Company, we want you to love your gear. If something isn't quite right, we're happy to help.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unused, and in their original condition.

Return Shipping

Customers are responsible for purchasing their own return shipping labels for standard returns and exchanges, including sizing issues or changes of preference.

If you receive an incorrect, damaged, or defective item, please contact us. We'll make it right and cover the necessary return shipping costs.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 7 calendar days. Your financial institution may require additional time to post the refund.

How to Start a Return or Exchange

Email us at cowpuncherthreadcompany@gmail.com with your order number and reason for the return or exchange. Please contact us before shipping anything back so we can provide return instructions.

We do not accept in-person returns at our business address.